Terms of Service

Last updated: 2026-05-27

1. Purpose and acceptance

These Terms of Service (“ToS”) govern access to and use of the CoBeautyFlow Platform by any User.

The Platform enables discovery of professionals, booking of beauty/wellness services (in salon, shared spaces or at home where offered), daypass space bookings by practitioners, payments, reviews, notifications, beauty blog, ambassador programme and related features.

By creating an account, booking a service, purchasing a paid feature or checking the acceptance box at sign-up, the User acknowledges having read and accepted these ToS without reservation. The ToS form an indefinite-term contract between the User and the Publisher.

2. Definitions

• Publisher: Winchflow Technologies.
• Platform: the CoBeautyFlow service.
• User: anyone accessing the Platform.
• Client: a User booking a service from a Professional.
• Practitioner: a beauty/wellness professional offering services.
• Owner: holder of a shared space made available to Practitioners.
• Professional: a Practitioner or Owner acting in a professional capacity.
• Daypass: temporary space occupancy booked and paid by the Practitioner (never by the end Client).
• Account: personal space to use Platform services.

3. Account, eligibility and authentication

Users must be at least 18 years old with full legal capacity, or a duly represented legal entity. Each User may create only one Account. Credentials must be kept confidential; the User must keep information accurate and up to date.

3.2. Waitlist and pre-launch

When sign-ups are closed, a waitlist may be offered. Joining the waitlist does not create an Account. No payment or booking is possible. Data is used to notify Users when sign-ups open, per the Privacy Policy.

4. Platform use

The Publisher grants a personal, non-exclusive, non-transferable, revocable access licence. Prohibited: fake profiles, unlawful content, bypassing booking/payment flows, scraping, reverse engineering, unauthorized security testing, fraud.

5. Bookings, daypass and cancellations

Bookings are made through the Platform per slots and terms shown by Professionals. Cancellation/refund rules are displayed before confirmation and may vary. Late cancellation or no-show may incur fees. Professional cancellation triggers refunds per displayed rules.

Cancellation schedule

Règles d'annulation détaillées

6. Payments and billing

Prices are in euros (€). Client-facing prices are shown incl. VAT (TTC) unless stated otherwise. Payments are processed via Winchflow Business Platform and Stripe Connect (Stripe terms). Validating a paid booking or purchase is a firm payment commitment. Confirmation is sent by email or in-app notification.

See the Payment Policy and FactureX Billing Policy.

6.1. Right of withdrawal (consumers)

Where applicable under consumer law, Users acting as consumers may withdraw within 14 calendar days, subject to exceptions for fully performed services with prior express consent and waiver (services) or per the Payment Policy (digital services/subscriptions). B2B relationships are generally excluded.

7. User obligations

Clients, Practitioners and Owners must comply with applicable law, these ToS and role-specific duties (punctuality, hygiene, insurance, space safety, accurate pricing, etc.).

8. Content and reviews

Published content must be lawful and accurate. The Publisher may moderate content. Users indemnify the Publisher against third-party claims arising from their content.

Full policy: Reviews policy.

9. Ambassador programme

Referral codes may generate activation commissions per the Ambassador programme policy.

10. Beauty blog

Editorial articles only (1/day/user, no advertising). See Beauty blog policy.

11. Paid services

12. Personal data

Processing is described in the Privacy Policy and Cookies Policy. Winchflow Technologies does not sell personal data for commercial purposes.

Data protection policy.

13. Intellectual property

Platform elements belong to Winchflow Technologies or authorised third parties. Users retain ownership of their content but grant the Publisher a licence to host and display it on the Platform.

14. Availability

Reasonable efforts are made to keep the Platform available; interruptions may occur without liability for temporary unavailability.

15. Liability

The Publisher acts as an intermediary. Professionals remain solely responsible for services performed. No liability for indirect or unforeseeable damages, within mandatory legal limits.

16. Force majeure

Neither party is liable for failure due to force majeure. Alternative solutions (reschedule/refund) may be offered per applicable rules.

17. Suspension and termination

Users may close their Account at any time. The Publisher may suspend or delete Accounts for breach, fraud or legal requirement.

18. Electronic evidence

Platform and Winchflow computer records (logs, emails, booking/payment history) are valid evidence unless proven otherwise.

19. ToS updates

The Publisher may update these ToS. Material changes will be notified; continued use or express acceptance may be required.

20. Governing law, disputes and mediation

French law applies, subject to mandatory consumer protections. Amicable resolution is sought first. Consumer Users may use free consumer mediation and the EU ODR platform: ec.europa.eu/consumers/odr. Mediator contact details available on request via Contact.

21. Severability

If any clause is invalid, the remainder stays in force.

22. Contact

Questions: Contact or dpo@winchflow-technologies.com.